Shipping policy

Lichtzoone Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your satisfaction. Below you will find the key details about our shipping process.

WEBSITE NAME: Lichtzoone
Address: Beckers Barg 53, 28717, Bremen, Germany
E-mail: info@lichtzoone.com

SHIPPING AREA

Countries: We currently ship to the USA, UK, Australia, Italy, Spain, Romania, Switzerland, Germany, Portugal, Israel, Denmark, France, Canada, and South Africa.
Future expansion: Additional shipping regions are under review.

SHIPPING COSTS

Free shipping: For all orders.
No hidden fees: All costs are clearly shown during the ordering process.

ORDER PROCESSING TIME

Processing time: Orders are processed within 2–4 business days (Monday to Friday).
Last order time: 8:00 PM (GMT+1, Central European Standard Time, Büsingen).
Weekend orders: Orders placed on weekends will be processed on the next business day.

SHIPPING AND DELIVERY TIMES

Estimated delivery time: 5–10 business days (Monday to Friday).
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or transport issues.
Total delivery time: The total time until you receive your order is 7–14 business days.

SHIPPING PROCESS

Reliable shipping services: Shipping is carried out via DHL, DPD, FedEx, or UPS.
Insured shipments: All shipments are insured. Please contact our customer service in case of loss or transport damage.
Eco-friendly packaging: We use sustainable packaging materials to minimize our ecological footprint.

SHIPMENT TRACKING

Tracking information: After purchase, you will receive an email with the shipping details and tracking number.
Track order: You can track your order on our website. Enter your tracking number in the tracking portal to check the current status.
Questions: Our support team is available for questions about shipment tracking. Feel free to contact us.

PROCEDURE FOR MISSING ITEMS

Reporting missing items: Contact our customer service within 7 days of receiving your package at info@lichtzoone.com
Solution: We will resolve the issue as quickly as possible and either send you a replacement item or refund the purchase price.

RETURN POLICY

Returns: Returns are accepted within 30 days from the delivery date.
Conditions for returns: Items must be returned unused, undamaged, and in the original packaging. Custom-made items are excluded from exchange.
Costs: The customer bears the return shipping costs unless the product is defective or does not match the description. In such cases, Lichtzoone covers the return shipping costs.
Refund: Refunds are processed within 7 days after receipt of the return and credited to the original payment method.

RESTOCKING FEE

No restocking fee: Lichtzoone does not charge a restocking fee for returns.

RETURN SHIPPING COSTS

For defective products: There are no costs for the customer. This applies if the product is faulty, incorrectly delivered, or damaged during shipping.
In case of customer cancellation: The customer bears the actual return shipping costs. This applies if the customer ordered the wrong product, the product does not fit, or is no longer wanted.

DELIVERY TIMES
Below are the estimated delivery times for all orders:

Processing time: 2–4 business days
Shipping time: 5–10 business days
Total delivery time: 7–14 business days

Customer Service

Monday to Friday from 9 AM to 5 PM
Saturday and Sunday from 10 AM to 4 PM.
We usually respond to live chat and emails within a few hours, but no later than within 24 hours. We reply every day.

Shipping policy

Company Information

Customer Service